Privacy Policy

1. Introduction

Welcome to tekko.id ("we," "our," or "us"). We are a software development agency based in Indonesia, committed to building digital products and services that respect the privacy of every individual who interacts with us.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at tekko.id, use our services, or engage with us in any other way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

In plain English: We only collect what we need, we don't sell your data, and we treat your information with the same care we'd want for our own.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

When you contact us, request a consultation, or use our services, you may provide:

• Identity data — full name, job title, company name
• Contact data — email address, phone number, physical address
• Project data — requirements, briefs, and files you share with us
• Financial data — billing information for invoicing purposes
• Communication data — records of correspondence via email, WhatsApp, or our website forms

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Log data — IP address, browser type and version, pages visited, time and date of visit, referring URL
• Device data — device type, operating system, screen resolution
• Usage data — how you interact with our website and content
• Cookie data — see our Cookies section below

2.3 Information from Third Parties

We may receive information about you from:

• Business partners and referral sources
• Publicly available sources (LinkedIn, company websites)
• Analytics and advertising partners

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Improve Our Services

• Respond to your inquiries and consultation requests
• Deliver software development services and related work
• Process payments and manage billing
• Communicate project updates, timelines, and deliverables
• Improve the quality and performance of our services

3.2 Marketing and Communication

• Send you newsletters, case studies, or service updates (with your consent)
• Inform you about new services or products we offer
• Conduct satisfaction surveys

You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly at legal@tekko.id.

3.3 Legal and Compliance

• Comply with applicable laws and regulations in Indonesia and internationally
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of tekko.id, our clients, and the public

3.4 Analytics and Product Development

• Analyze website traffic and user behavior to improve our content
• Understand which services are most valuable to our clients
• Develop new features and offerings

4. Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party vendors who assist in operating our business (e.g., cloud hosting, email services, payment processors). These parties have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect it.

4.2 Business Partners

With your explicit consent, we may share relevant information with subcontractors or partners involved in delivering your project.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Client project data — retained for 5 years after project completion
• Financial and invoicing data — retained for 7 years as required by Indonesian tax regulations
• Marketing communications — retained until you unsubscribe or request deletion
• Website analytics — aggregated data retained for up to 2 years

When we no longer need your data, we securely delete or anonymize it in accordance with our data destruction procedures.

6. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and code reviews
• Secure credential management and multi-factor authentication for internal systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately at legal@tekko.id.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, understand how you use our site, and improve our services.

7.2 Types of Cookies We Use

• Essential cookies — necessary for the website to function (e.g., session management, security tokens). These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our website (e.g., Google Analytics, Vercel Analytics).
• Preference cookies — remember your settings such as language and theme (light/dark mode).
• Marketing cookies — used to track visitors across websites for retargeting purposes (only with your consent).

7.3 Managing Cookies

You can control and/or delete cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. For more information about managing cookies, visit aboutcookies.org.

8. Third-Party Services

Our website and services may contain links to or integrate with third-party platforms. We are not responsible for the privacy practices of these services. We encourage you to review their privacy policies. Third-party services we commonly use include:

• Vercel — website hosting and analytics
• Google Analytics — website traffic analysis
• Backblaze B2 — file storage
• WhatsApp Business — client communication
• Midtrans / Xendit — payment processing

Each of these services has its own privacy policy governing their collection and use of data.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at legal@tekko.id. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately. We will take steps to remove such information from our records.

11. International Data Transfers

tekko.id is based in Indonesia. If you are accessing our services from outside Indonesia, please be aware that your information may be transferred to, stored, and processed in Indonesia or other countries where our servers or service providers are located.

By using our services, you consent to the transfer of information to countries that may have different data protection rules than your country. We ensure that appropriate safeguards are in place for any such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email if you have subscribed to our communications
• Display a prominent notice on our website

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please don't hesitate to reach out:

• Company: tekko.id
• Email: legal@tekko.id
• General inquiries: hello@tekko.id
• Website: https://tekko.id
• Location: Indonesia

We are committed to working with you to resolve any privacy concerns you may have. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.